Scope of Application
This Privacy Policy applies to all users of the App, including current and prospective users.
We collect and process only the personal data necessary to:
- Provide and improve our Services
- Verify user identity
- Assess applications
- Comply with legal and regulatory requirements
We ensure that:
- Data is collected lawfully and with consent where required
- Processing is fair, transparent, and limited to legitimate purposes
- Only necessary information is collected
Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted in the App or on official channels.
You are encouraged to review this Policy periodically. Continued use of the App after updates means you accept the revised Policy.
Information We Collect
We may collect the following types of personal data:
1. Personal Information
Name, ID number, address, phone number, facial image, and other identity-related information.
2. Device & Technical Data
IP address, device model, operating system, app usage data, and identifiers.
3. Financial Information
Income details, credit-related information, and financial status for assessment purposes.
4. Communication Data
Records of communications such as calls, messages, or emails when contacting support.
5. Emergency Contact Information
Name, relationship, and phone number.
6. Other Information
Data from third-party partners or generated through your use of the App.
We collect data from:
- Information you provide directly
- Your activity within the App
- Authorized third-party sources
How We Use Your Information
We use your personal data for the following purposes:
- Identity verification and account registration
- Application processing and credit evaluation
- Fraud prevention and security monitoring
- Customer support and communication
- Service improvement and analytics
- Legal and regulatory compliance
- Marketing and promotions (only with consent)
- Record keeping and transaction history maintenance
Permissions and Device Access
To provide Services, we may request access to certain device features:
- Location (GPS): identity verification, fraud prevention, and service optimization
- Camera / Photos: identity verification and document capture
- Device Information: security, performance, and system optimization
- Phone Number: OTP verification and account communication
- Contacts: emergency contact verification or account-related communication
All permissions are used only for legitimate service purposes and with your consent.
Disclosure of Information
We may share your personal data only when necessary with:
- Affiliates and related companies
- Service providers and contractors
- Credit bureaus and financial institutions
- Regulatory and government authorities
- Legal advisers or dispute resolution parties
- Business partners involved in service delivery
- Entities involved in mergers or acquisitions
- Parties authorized by you
Data Security
We implement reasonable technical and organizational measures to protect your data, including:
- Encryption and secure storage
- Access control and authorization restrictions
- System monitoring and security reviews
All data is transmitted securely to our servers at: https://app.verdelomalending.com
However, no system is completely secure, and absolute security cannot be guaranteed.
Data Retention
We retain personal data only as long as necessary to:
- Provide Services
- Comply with legal obligations
- Support business and operational needs
Retention periods may extend up to ten (10) years or as required by law. After that, data will be securely deleted or anonymized.
Your Rights
You have the following rights regarding your personal data:
- Right to withdraw consent
- Right to access your data
- Right to correction of inaccurate data
- Right to deletion or anonymization
- Right to object or restrict processing
To exercise your rights, please contact us using the details below.
Inquiries and Complaints
You may contact us for any questions or complaints regarding your personal data. We will respond within a reasonable timeframe in accordance with applicable laws.
Consent
By using the App, you consent to the collection, processing, storage, and sharing of your personal data as described in this Policy.
If you do not agree, please stop using the App.
Contact Us
For any questions about this Privacy Policy:
- Address
- Km 16, Circumferential Road, Brgy. San Roque, Antipolo City, Rizal 1870, Philippines